Refund Policy

1. Payments

Payments are processed securely by Stripe. Paid passes can be purchased through the public website.

2. Paid passes

• 14-day and 30-day access passes may be offered
• No auto-renewal unless clearly stated at checkout
• The access period starts after successful payment and account activation

3. Refund requests

Users may request a refund within 7 days of purchase if they are unable to access the service due to a technical issue that we cannot resolve within a reasonable time. Refund requests can be submitted through support.

4. Change of mind

Change-of-mind refund requests may be reviewed case by case, but are not guaranteed once substantial access to the learning content has been used.

5. How to request a refund

Email support@aussiecitizentest.com.au and include:

• Your account email
• Date of purchase
• Plan purchased
• Reason for your request
• Screenshot or details of the technical issue, if relevant

6. Australian Consumer Law

Nothing in this policy limits any rights you may have under Australian Consumer Law.